AYO MAIN SITE

INTEGRATED
REPORT 2019

Integrated stakeholder engagement

Our success and sustainability are greatly influenced by our relationships with all our stakeholders. Thus, it is a top business imperative for us to hold open and collaborative interactions with each group, listen to their input and feedback, understand their needs and priorities and respond by creating value that is felt by all stakeholder sets. To achieve that we integrate stakeholder engagement in all our business processes and day-to-day operations.

STAKEHOLDERKEY ISSUES AND EXPECTATIONSHOW WE DID
Shareholders and Investment Community

The owners of our business
  • Sustainable business

  • Asset value growth

  • Return on investment

  • Optimal capital allocation

  • Solid and achievable growth strategy

  • Sound risk identification and management

  • Capable and experienced leadership team

  • Transparent reporting and disclosure

  • Open communication

  • Sound governance

  • Revenue growth of 207% to R1.9bn

  • Gross profit growth of 182% to R559m

  • Profit before tax growth 39% to R273m

  • Growth in total assets of 10% to R5.1bn
Staff

The engine that drives our business
  • Job security

  • Competitive remuneration packages and fair pay

  • Stimulating work with opportunities to make a difference

  • Career development and personal growth opportunities

  • Diverse, inclusive and empowering culture

  • Accessible communication channels, open engagement and honest feedback

  • Market-related salary packages and fair pay for critical skills

  • Modern, hygienic and pleasant place of work

  • Flexible working conditions

  • Open door policy to the executive management team

  • Investment of more than R3 million in skills development and access to wide-ranging development opportunities

  • Entrepreneurial culture which rewards innovation
Clients

The force that keeps us in business
  • Cutting-edge products and services

  • Excellence in client service

  • Partnership approach to the business relationship

  • Reliable long-term supply and delivery

  • Competitive pricing

  • Ethical corporate behaviour, good governance and regulatory compliance

  • B-BBEE empowerment

  • Recognised and admired brands

  • Customer-centric culture with a focus on identifying clients' needs before they themselves recognise them

  • Solid relationships with our suppliers to ensure consistent products and services available for our clients at competitive prices

  • Consistent practice of curiosity helping us identify innovative global products to introduce to our clients

  • Adherence to all regulations, applicable laws and governing bodies requirements, including B-BBEE ratings
    Suppliers

    Our business enablers
    • Professional relationship approach

    • Fair treatment and fair pay

    • Timeous payment

    • Transparent procurement selection process with emphasis on supporting entreneurship, SME and B-BBEE suppliers

    • Regular engagements with a professional approach to the relationship

    • Adherence to negotiated payment terms

    • Preferential procurement policy supporting local entrepreneurs and SMEs

    • Introduction of supplier development programme offering business development and financial assistance to black-owned SMEs
    Subsidiaries

    The innovators that fuel our shared growth
    • Balanced approach to operational support and autonomy

    • Financial backing for growth strategies

    • Collaboration opportunities with other subsidiaries to share innovations and knowledge across client industries

    • Strong parent brand

    • Ethical parent company corporate citizenship

    • Self-governing management approach allowing for business autonomy of subsidiaries

    • Varied financial support vehicles including debt guarantee, direct loans and equity acquisition

    • Focused target acquisition strategy, investing in companies that do not compete amongst each other but contribute a niche dimension to our Group mix

    • Collaborative platform to interact with, share and learn from other subsidiaries' successes

    • Transparent governance and compliance with all regulatory requirements
    JV and Business Partners

    Our partners in business growth
    • Clearly defined roles, expectations and deliverables for each party in the relationship

    • Shared accountability and responsibility for joint projects

    • Consistent engagement and collaborative approach to decision-making

    • Proactive communication and timeous disclosure of risks, challenges and opportunities

    • Unbiased partnership terms rooted in the unique capabilities of each party

    • Fair share of responsibility in joint projects

    • Accountability for output

    • Regular (both scheduled and concern-induced) honest communication
    Regulators and Government

    The custodians of our business environment
    • Compliance with all legal, regulatory and certification requirements

    • Responsible corporate citizenship

    • Responsible taxpayer behaviour

    • Participation in meetings of regulators and industry working groups

    • Internal compliance control procedures in place

    • Continuous staff and management training on various regulations and compliance requirements

    • Immediate corrective action of concerns raised by authorities

    • Timeous submission of all periodic assessment documentation

    • Timeous declaration and fulfilment of all tax obligations
    Media

    The drivers of public opinion
    • Accurate, honest and timeous sharing of news-worthy information

    • Proactive and professional manner of engagement

    • Availability of key contact for response and verification of third-party delivered information

    • Appropriate response to media mentions involving direct company allegations

    • Professional relationship approach

    • Timely communication of interim and annual performance results in public media space
    Society

    Our community
    • Transformation initiatives with real impact on people and communities

    • Innovation that positively affects people's daily lives and/or creates opportunities for them and their communities

    • Investment in education and development of historically disadvantaged groups and communities

    • Responsible corporate citizenship

    • Trusted and admired brand

    • Focus on education and critical skills development through AYO Academy

    • Investment of more than R7 million in CSI initiatives dedicated to socio-economic growth:
      - Innovation and Space Tour Exhibition
      - Tech-Girl Campaign
      - Joyful Computer Literacy Programme
      - ICT Infrastructure sponsorship of NPOs offering education to marginalised groups, including SAME Foundation and QASA
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